After an order is placed successfully, production begins immediately. Delivery is usually completed within 8-12 business days depending on process complexity.

Shipping covers most regions in China, excluding Hong Kong, Macao, and Taiwan where shipping methods differ.

SF Express is used first whenever available; EMS is used for areas SF Express cannot reach.

Shipping is free for all orders.

If you have placed an order, sign in to User Center - My Orders to check order status and shipping progress.

You can also use the tracking number shown in the order, or call customer service at 400-006-1212.

Tracking website: http://www.kuaidi100.com

1) As we mainly offer personalized jewelry, production starts soon after payment, so unconditional returns and exchanges are generally not available.

2) If your order has not entered production yet, you may cancel it within one hour after placing the order by contacting customer service.

(400-006-1212). Please confirm with customer service whether production has started.

3) If there is a product quality issue, please contact customer service. We will provide a free replacement or repair and cover the shipping cost.

Please describe the problem and provide photos so we can help you more quickly and improve product quality.

4) If there are shipping issues such as wrong, missing, or misdelivered items, we will resend the product unconditionally.

5) If there is a quality issue with gold, silver, or other precious metal products, please contact customer service directly.

6) Products that have been used, altered, or damaged are not eligible for return or refund.